Terms of Service
Scope of these terms
These Terms govern the use of Lifely by individual members. Restaurant partners, merchants, and other business users are subject to separate contractual arrangements and are not governed by these member terms.
Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement in your place of residence in order to use the service.
Membership services
Lifely provides access to a membership platform through which eligible users may discover participating venues, review available offers, maintain memberships, and obtain redemptions and related benefits. We may modify, suspend, or discontinue any feature or part of the service from time to time.
Complimentary access, referrals, and promotions
Users who do not hold an active paid membership may be granted a limited number of complimentary redemptions, as described in the service at the time of use. Additional complimentary or bonus redemptions may be offered through referral programs or promotional campaigns.
Referral and promotional benefits are conditional and may be withheld, reversed, or cancelled where we reasonably determine that misuse, fraud, duplication, or other abuse has occurred.
Subscription, billing, and renewal
Paid membership is billed on an annual basis. Unless cancelled before renewal, your subscription will renew automatically on the applicable anniversary date. Promotional extensions or special offers, where granted, apply only as expressly stated at the time they are offered.
By subscribing, you authorize Lifely Experience and its payment processor, Stripe, to charge the payment method associated with your account for all applicable fees, taxes, and renewals.
Cancellation, reactivation, and refunds
You may cancel your subscription at any time. If you cancel, your membership benefits will continue until the end of the then-current paid period, unless otherwise stated. If cancellation occurs before the renewal date, you may be permitted to reactivate your subscription before that renewal date, subject to the features available in the service at that time.
Except where required by applicable law, fees are non-refundable once charged. If you cancelled in accordance with the service flow but were nevertheless charged due to an error attributable to us, please contact us and we will review the matter in good faith.
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend or restrict access to your account while the matter is being reviewed.
Offers and participating venues
Offers appearing in the service are made available through independent participating venues. Lifely Experience provides the platform through which offers may be displayed, accessed, and redeemed, but does not control the day-to-day operations of those venues or the goods and services they provide on-site.
Accordingly, matters relating to food quality, service quality, availability, dietary compliance, allergens, health and safety conditions, or any other in-person venue experience remain the responsibility of the participating venue. However, where a valid offer or redemption is not made available through the platform as represented, we may review the matter in accordance with our policies and partner arrangements.
Redemptions
All redemptions are subject to the specific terms applicable to the relevant offer, including availability periods, usage frequency, and redemption conditions. You may not hold more than one active redemption at the same time. Issued redemptions may expire if not used within the period provided in the service.
Following a completed redemption, a cooldown period currently applies before another redemption may be initiated. At the date of these Terms, that cooldown period is three hours. Expired unused redemptions do not trigger the cooldown.
Guest passes
Where guest passes are made available, they may be shared with one recipient only and remain subject to any limits, expiry periods, and conditions stated in the service. A guest pass does not reduce the sender's own redemption entitlement under the applicable offer terms unless expressly stated otherwise.
Acceptable use
You agree not to misuse the service, interfere with its operation, circumvent redemption, billing, or eligibility restrictions, create fraudulent or duplicate accounts, use the service for unlawful purposes, or infringe the rights of Lifely Experience, participating venues, or any third party.
Suspension and termination
We may suspend, limit, or terminate access to the service where we reasonably believe that these Terms, applicable law, or platform rules have been breached, or where such action is otherwise necessary to protect the service, our users, or our partners.
Disclaimers
To the fullest extent permitted by law, the service is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or continuously available.
Limitation of liability
To the fullest extent permitted by law, Lifely Experience and its affiliates, directors, officers, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data arising out of or relating to the service or these Terms.
To the fullest extent permitted by law, our aggregate liability for any claim arising out of or in connection with these Terms or the service shall not exceed the greater of (a) the amount paid by you to Lifely Experience for the membership during the twelve-month period preceding the event giving rise to the claim, or (b) CAD $50. Nothing in these Terms limits any rights that cannot be lawfully excluded or restricted under applicable consumer protection or other mandatory laws.
Governing law
These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict of law principles, subject to any mandatory rights available to you under the laws of your province or territory of residence.
Amendments
We may amend these Terms from time to time. Any revised version will be posted with an updated "Last updated" date. Continued use of the service after the effective date of revised Terms constitutes acceptance of those revisions, except where applicable law requires a different form of notice or consent.
Contact
Questions regarding these Terms may be directed to support@lifelyexperience.com.